The materials and products on this site are provided “customized per client” and with a 1-year warranty, whether expressed or implied. This warranty does not include damages incurred by the consumer, damages to any property, normal wear-and-tear, or aging of the products. Lowcountry Swing Beds LLC does not make any warrantees or representations for materials and products purchased by a third party.
Please report all damage, lost, and stolen claims within 10 days of shipment. We work closely with FedEx to ensure these situations do not happen.
If there are any missing items within your shipment, or if you are unsatisfied with the product in any way, please report to us within 15 days to receive replacement parts or a credit. After 15 days, we cannot be held responsible for missing items and will not approve returns or refunds. Please open and fully unpack your swing bed and other products as soon as they arrive. It is not a good idea to leave your swing bed packaged for several months before opening as these beds are hand-painted/hand-stained and need air to breathe.
Please note: Credit/Refunds are issued on a case-by-case basis, but the buyer is always responsible for return shipping costs. Custom sizes, customized designs, and ALL CUSHIONS cannot be returned or refunded. Please be sure you understand the size you are ordering based on the space you have available. Handmade products may slightly fluctuate from exact dimensions because they are, in fact, handmade, and lumber varies from piece to piece. Cushions are non-refundable since we allow for fabric customization and make all cushions on a per-client, custom basis.