Please report all damage, lost and stolen claims within 15 days of
shipment. We work closely with FedEx/UPS to ensure these situations do not
If there are any missing items within your shipment, or if you are
unsatisfied with the product in any way, please report to us within 30
days to receive replacement parts or a refund. After 30 days, we cannot
be held responsible for missing items and will not approve returns or
refunds. Please open your swing bed and other products as soon as they
arrive to you. It is not a good idea to leave your swing bed packaged
for several months before opening as these beds are
hand-painted/hand-stained and need air to breathe.
Please note: Refunds are issued on a case-by-case basis, but the buyer is always responsible for shipping costs.
**Important: Custom sizes, custom designs, and/or cushions cannot be returned or refunded. Please be sure you understand the size you are ordering based on the space you have available. Handmade products may slightly fluctuate from exact dimensions because they are, in fact, handmade and lumber varies piece to piece. For customized designs, we will send photos before shipment and require your approval before we ship the product out. Your approval of the photo is extremely important as that will be your final approval. We do offer deposit/payment plans if you would like to pay the balance upon photo approval.**
Since cushions are made-to-order based on your fabric selection out of 1000’s of options, cushions are non-refundable.
We stand behind every product we sell and offer a 30 day return
policy. If you would like to return your purchase for any reason within
30 days, you will be refunded the purchase price of the product,
excluding all shipping charges. Some of our products are offered with free shipping, so
please be aware that if you return one of these products our actual
outbound shipping charges will be deducted from your return refund. All
product(s) must be returned in their original condition, including the
original packaging, manufacturer's containers, documentation, assembly instructions and all accessories. Otherwise additional charges may be
applied or may make your product(s) nonreturnable.
Products not eligible for return
- Custom orders (i.e. products that are custom-made sizes, designs, and/or too specific for us to resale).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been modified or used in any way.
- Any product that is not in resalable condition.
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 4 or more of a single product). When ordering large
quantities, we suggest ordering a sample for evaluation.
Credits will be issued after the warehouse receives, inspects and
processes your return, which can take up to 7 Business days. Return
shipping charges and initial shipping fees are not refundable. Shipping
charges will be deducted from the total
refund amount. You will receive a confirmation email when your return
has been processed. Refunds will be credited to the original payment
method and can take up to 5 business days to reflect on your statement.